It is a crucial role within the commercial Sales department, focused on nurturing and expanding relationships with existing clients to maximize sales opportunities and ensure customer satisfaction.
- This position involves managing and retaining clients, understanding their needs, and ensuring the delivery of exceptional service.
- The Account Manager works closely with clients to understand their business objectives , ensuring a partnership that supports and enhances the clients' strategic goals.
MAIN AREAS OF RESPONSIBILITY
Client Relationship Management
• Maintain and enhance relationships with existing clients by providing exceptional service and understanding their business needs and challenges.
• Act as the primary point of contact for all matters specific to assigned clients, resolving issues and ensuring satisfaction.
Sales and Revenue Targets
• Achieve sales targets and objectives within assigned client accounts.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.