Customer Support Representative  
Agent World   More jobs from this company

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Job Title:   Customer Support Representative
Category:   Telemarketing
Total Positions:   5
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Intermediate/A-Level
Career Level:   Entry Level
Minimum Experience:   1 Year
Salary Range:   PKR 0 to 0 per Month
Apply By:   Nov 9, 2024
     
     
 
Job Description:

We are seeking experienced Customer Support Representative to join our dynamic call center team. The ideal candidate will have exceptional communication skills, a customer-focused attitude, and the ability to manage high volumes of incoming calls efficiently and effectively. You will be responsible for resolving customer inquiries, providing information, and ensuring a positive customer experience with every interaction.

Key Responsibilities:

  • Answering and handling inbound calls in a timely and professional manner
  • Assisting customers with inquiries, providing accurate information about products or services
  • Resolving customer complaints and escalating issues when necessary
  • Documenting customer interactions and updating internal systems
  • Adhering to call center guidelines and service level agreements (SLAs)
  • Maintaining a positive and helpful attitude towards customers at all times
  • Collaborating with team members to ensure seamless service delivery

Requirements:

  • Proven experience in an inbound call center or customer service role
  • Excellent verbal communication skills and active listening abilities
  • Ability to handle high call volumes and manage time effectively
  • Strong problem-solving skills and the ability to remain calm under pressure
  • Proficient in using call center software, CRM systems, and basic computer skills
  • Flexible schedule and ability to work in shifts, including weekends

Benefits:

  • Competitive salary
  • Performance-based incentives and bonuses
  • Opportunity for career growth and advancement
  • Comprehensive training and ongoing support
  • Friendly and supportive work environment

Company Information
 
Company Name:  Agent World
Company Description:
Agent World

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