Customer Service Manager  
Soft Law Firm   More jobs from this company

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Job Title:   Customer Service Manager
Category:   Client Services
Total Positions:   1
Job Location:   Karachi
Gender:   Female
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   1 Year2 Years
Salary Range:   PKR 0 to 0 per Month
Apply By:   May 17, 2024
Job Description:


  • Manage and oversee the daily operations of the customer service team.

  • Set clear goals and objectives for the customer service representatives.

  • Develop and implement strategies to improve customer service efficiency and effectiveness.

  • Monitor team performance and provide coaching and feedback to achieve desired results.

  • Handle escalated customer inquiries and complaints in a professional manner.

  • Collaborate with other departments to ensure a seamless customer experience.

  • Develop and maintain customer service procedures, policies, and standards.

  • Conduct regular training sessions to keep the team updated on product knowledge and customer service best practices.

  • Analyze customer service data and use insights to make informed decisions.

  • Prepare regular reports and presentations on customer service metrics and achievements.


  • Proven work experience as a Customer Service Manager or similar role.

  • Strong leadership and management skills.

  • Excellent communication and interpersonal abilities.

  • Proficiency in MS Office and customer service software 

  • Ability to multi-task, prioritize, and manage time effectively.

  • Bachelor’s degree in business administration, marketing, or a related field.

  • Fluent in English

Company Information
Company Name:  Soft Law Firm
Company Description:
pThe Soft Law Firm has been analysing the capabilities of law firms across the world, with a comprehensive research program revised and updated every year to bring the most up-to-date vision of the global legal market. Soft Law Firm is one of the largest distinctive global law firm providing superior legal services to domestic and international clients in broad array of areas enlisted in the succeeding pages. This excelling law firm is a conglomerate of over 5 offices situated in major cities of Pakistan including the hillock capital city of Islamabad to the hub of industrial marketplace of Karachi and further extending its frontiers to the historically and culturally rich city of Lahore. In the recent time the world has been engulfed in a tremendous change. Across the globe, monumental events have taken place, redefining the face of the world. Impenetrable walls have fallen, the cold war has thawed, peace in the South Asian Region has become a reality, and democracy in many countries in the world has been restored/p

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