| Job Title: |
|
Contact Center Supervisor |
| Category: |
|
Client Services |
| Total Positions: |
|
1 |
| Job Location: |
|
Lahore |
| Gender: |
|
No Preference |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
|
College Degree in relevant field |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
2 Years3 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Mar 16, 2018 |
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| Job Description: |
- Meet Daily / Weekly / Monthly key contact center performance goals for customer satisfaction, quality, productivity and key performance metrics
- Report, analyze and resolve system, customer and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience
- Work closely with cross-functional teams to ensure timely identification of issues and processing of inquiries
- Develop and maintain a close communication channel with clients to ensure smooth flow of information and improved satisfaction levels
- Stay informed of all new process changes and ensure that agents are properly trained to handle questions about any of them
- Train the new hires on product knowledge, internal tools and other call taking processes
- Assist in administering team attendance records, salary preparation, staffing schedules and forecasts
- Build and maintain a positive working environment that attracts and retains high- quality staff
- Analyze call /ticket trends and reasons why customers contact us, etc and drive a continuous improvement philosophy within the contact center
- Work closely with management to achieve team and departmental goals
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| Required Skills: |
| Interpersonal Skills,Customer services,Customer Orientation |
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