We are a leading freight forwarding service provider seeking an experienced Customer Care Representative to join our team. As a Customer Care Representative, you will be the primary point of contact for our customers, providing exceptional service and support. You will handle inbound and outbound calls, respond to emails, and resolve customer inquiries in a timely and efficient manner.

Responsibilities

• Act as the primary point of contact for customers, providing excellent service and support
• Answer incoming calls, respond to emails, and resolve customer inquiries related to shipment tracking, rates, and services offered
• Educate customers on shipping regulations, procedures, and documentation requirements
• Work with internal teams to resolve customer issues and escalate when necessary
• Provide customers with regular updates on the status of their shipments
• Enter and update customer information in the company database
• Assist with various administrative tasks as needed

Qualifications

• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize workload in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficient in Microsoft Office and experience with customer management systems
• Willingness to work flexible hours, including nights and weekends as needed

We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement within our growing organization. If you are a dedicated and customer-focused individual with a passion for the logistics industry, we encourage you to apply for this exciting opportunity.