Job Description:

• You will provide reporting on the activity (weekly, monthly, committee, KPI, SLA report…)
• You will support the project manager in contract renewal and sales with new offers proposals.
• You will manage the incidents follow up in respect with the SLA and manage escalation if needed.
• You will analyze customer incidents to define the root cause and define appropriate procedure to solve them.
• You coordinate and follow actions of 3rd party or Level 3 if necessary as per process.
• You will be able to test and install changes on customer sites and perform the acceptance of the delivery.
• We will manage actions defined in the contract such as preventive maintenance or software new release installation.
• You will provide internal reporting of the account activity and profitability and manage the contract regularly in corporate tools, in respect with process

Travel:  Job responsibilities require frequent travel to the border control points including Chaman and Torkham.